Frequently Asked Questions
How much does it cost to purchase a new meter?
It depends on the size of the service line or the distance (Meters are not sold, customers pay for installation fee)
What are the procedures of getting a new service line?
Customers should visit any nearby district office with a photocopy of their approved site plan and purchase a new service form. (Other instructions will be given at the district office).
How much is the reconnection fee?
GHC5 for domestic and GHC12 for commercial.
Why are the taps not flowing?
Taps do not flow as a result of major shutdown for pipe maintenance or repair works.
Why did you not inform us about the shutdown?
Announcements are made generally before shutdowns are carried out. However, if it is an emergency situation, we are unable to do so.
Do you ration the water to other areas?
Yes we do, but the company has a planned schedule for the various districts.
Do you charge in gallons or litres?
1000s of litres i.e per every m3 (1000 litres).
What is the minimum I can pay using the Customer App?
You can pay as low as Ghc 1.00
How long does it take to generate a billing/customer statement report using the App?
It is instant. However, request time (or loading time) may differ depending on the date range specified.